9 in 10 UX practitioners are thinking about quitting

✌️ Why UX pros are eyeing the exit

Growing disillusionment in UX is raising important questions about work, purpose, and identity.

It seems like the field of UX is always dealing with some kind of existential crisis, from the decades-old challenge of “showing value” and begging for a seat at the table, to the disproportionate impact of mass layoffs over the past couple years. Heck, we still can’t even agree on what titles to use for our jobs!

The latest and greatest predicament is the uncertain future of UX and its practitioners, combined with the tiresome, evergreen bullshit of just trying to do our jobs. Many of us are asking ourselves, what the hell am I doing here anymore? What is the point of this? Why doesn’t anyone care about UX? Do I have a future in a seemingly imploding field?

Hide the Pain Harold, a meme featuring an older whie man with beard and mustache, sitting at a desk in front of a computer, his hand on the keyboard, and his other hand raising a coffee up, while staring with eyes full of pain, and a hesitant, forced smile on his face.

Hide The Pain Harold knows your suffering well

People are rightfully fed up

We are several years into unprecedented and compounding turmoil and uncertainty in tech, UX, and society at large. Socioeconomic precarity is more of a reality for tech workers facing layoffs, deteriorating working conditions, and a train wreck job market.

The companies we work at, owned by right-leaning oligarchs and wannabe VC unicorn founders, are also changing in unsettling ways. Supposedly inclusive workplaces are going mask off with internal and external policies designed to erode inclusion, equity, democracy, and community. Anything to achieve hockey stick growth at all costs! And workers like you are paying the price.

The truth is that most of our jobs, no matter how you slice it, serve the purpose of profit for the ultra-wealthy. The gutting of federal departments and illegal firings of civil servants, orchestrated by a certain loser garbage human who shall not be named, is not a coincidental power play. In an oligarchy, the titans of industry join powers with political leaders to exact total control over the public and private sphere.

Looking at the day to day of UX and tech work, we’re indefinitely hitting our heads against the wall just trying to do our damn jobs, cycling through burnout mode. The fight for a seat at the table is often a lost cause, and somehow we continue to be blamed for “not showing value” by largely unaccountable “design leadership”. These things aren’t even new, they’ve just gotten worse.

I could go on, but you can also check out this laundry list of reasons why UX practitioners are fed up over on LinkedIn.

Survey says… people wanna bail 💩

There’s no question about this growing trend. It’s a regular topic in my coaching work and in online forums, like this post about career alternatives to UX research from Janelle Ward, and this heartfelt share from Matthew Johnson about leaving UX with no other options lined up. There are numerous discussions to be found on r/UXDesign.

Resources on the topic are popping up everywhere, like this article from Roberta Dombrowski about transferrable UXR skills, and Kim Whitten and Meltem Naz’s Leaving UX newsletter.

Out of quantitative curiosity (and as fan of data triangulation), I ran an unscientific poll on LinkedIn to see how people are feeling about things.

Screenshot of a recent LinkedIn poll

The results? A whopping 9 out of 10 respondents have considered leaving UX, for all of the reasons above, and more. Notably, 4 out of 10 have decided to stay, at least for the mean time. No doubt many are holding tight given the state of the job market and economy, and the risk of making a big change.

Look around and you’ll see people considering or pursuing adjacent or entirely new work paths into product management, development, marketing, entrepreneurship, customer success, therapy, retiring early, and for some real outliers: farming, opening a Play It Again Sports franchise, and an ice cream cart. Honestly, those last two sound kind of appealing right about now.

Screenshot of LinkedIn post comment from Aaron Ackerman: "I'm shockingly close to pivoting to an ice cream or other pre-prepped food business... Close friends have requested it of me and their purchase rate might be higher than the actual conversion from the 3rd party recruiters that contact me for UXR opportunities. I also have several other potential pivots but UXR/Human Factors is my core passion." Amy's response: "About a year or so ago I had a client seriously exploring that same option!"

Is it your turn to GTFO?

I would bet money that most readers of this fair newsletter have either considered leaving UX and making a career transition, or they know someone who is mulling it over. Perhaps you, or they, have already blown this popsicle stand.

I’m in this bucket, too—I left corporate UX in 2018 (couldn’t take it anymore, see above reasons). Then I quit UX consulting in 2021 (got bored). Now as a coach for UXers, I’ve also been impacted by the fallout. I regularly ask myself the same question: what’s next for me? Is it time for another shift? How can I diversify my income, or reinvent myself altogether?

We’re all trying to figure this out, but the choice is ultimately up to every individual: You can hold tight. Stay and fight. Play the game. Quiet quit. Burn it all down. Design your own game with your own rules. Any path forward is a valid one.

Evolution or Revolution workshop - May 21st

A cyclist stands on a large hill, looking out into the mountains

Are you thinking about making a change, but not sure where to start? Join Courtney Kaplan on May 21st for her Evolution or Revolution workshop. In this 90-minute session, you will learn about frameworks and design an action plan so you can stop worrying about your next move and start taking steps towards it.

Courtney works with the creatively minded in tech and has helped hundreds of people with professional development and career transitions.

Worth your time and attention 🎆

Thanks for being here!

I'd love to hear from you—send me your comments, questions, feedback, or requests by replying to this email.

If you find this newsletter helpful, please support my work! ☕️

Stay true to yourself,
Amy

Amy Santee Career Strategy & Coaching logo

P.S. Want to explore working with me on your UX job search, career goals, and workplace challenges? Check out my offerings, or reply to this email and let me know what I can help with!

"Amy’s clear and approachable advice helped me create a portfolio for today's competitive market, without feeling overwhelmed by the process. With her guidance and encouragement, I landed a role that I'm incredibly happy with. If you’re navigating a career move, I highly recommend working with Amy!avatar." Client review from Diana Glozman, Product Designer

Reply

or to participate.